Refund & Cancellation Policy

EvoMicroTech LLC Effective Date: August 11, 2026 Last Updated: October 7, 2026

1. Overview

EvoMicroTech LLC ("EvoMicroTech," "we," "us," or "our") provides business-to-business digital marketing, marketing automation, and AI implementation services. This policy explains when payments to EvoMicroTech are refundable, when they are not, and how to request a refund or cancel a service.

By purchasing any EvoMicroTech service or product, you acknowledge that you have read, understood, and agreed to this policy. This policy applies alongside our Terms of Service and any signed Service Agreement, Statement of Work ("SOW"), or Order Form. Where a signed agreement conflicts with this policy, the signed agreement controls.

All prices are quoted and charged in United States Dollars (USD).

2. What We Sell

Our offerings fall into the following categories, each with different refund terms:

CategoryDescriptionOne-time setup / onboarding feesBuild, configuration, and implementation of your Growth Engine environment, automations, and integrationsRecurring subscription feesOngoing management, hosting, support, and optimization billed monthly or annuallyThird-party pass-through costsSoftware licenses, platform subscriptions, phone numbers, SMS/A2P registration, domains, data, and similar costs incurred on your behalfAdvertising and media budgetsOptional. By default, ad spend is billed directly to advertising accounts you own; this applies only if you choose to deposit ad funds with usCustom development and enterprise engagementsScoped work governed by a separate SOW with defined milestones and deliverablesDigital products and downloadable materialsTemplates, playbooks, snapshots, courses, and other digital assets

3. Cancellation Before Work Begins

You may cancel any newly purchased service and receive a full refund of the one-time setup fee if you submit a written cancellation request within seven (7) calendar days of purchase and before your kickoff call or onboarding session has taken place, whichever occurs first.

"Work begins" at the earlier of: (a) the completion of your kickoff call, (b) our issuance of onboarding access or account credentials, or (c) the first configuration work performed in your environment.

4. One-Time Setup and Onboarding Fees

Once work begins as defined in Section 3, setup and onboarding fees are non-refundable. These fees cover configuration labor, environment provisioning, and third-party costs that are incurred immediately and cannot be recovered.

If a project is cancelled mid-build, you retain access to any completed deliverables produced up to the date of cancellation, subject to payment of all amounts due.

5. Recurring Subscriptions

Cancellation. Monthly Growth Engine plans (Done For You, Guided, and Enterprise) carry a minimum initial term of three (3) months, as set out in your Service Agreement. Cancelling before the minimum term ends may incur the early-cancellation fees stated in that agreement. After month 3, plans continue month-to-month, and you may cancel a recurring subscription at any time by submitting written notice to the contact address in Section 12. To avoid being charged for the next billing cycle, we must receive your cancellation request at least ten (10) calendar days before your next scheduled renewal date.

No partial-period refunds. Subscription fees are billed in advance for the upcoming service period. Cancelling mid-period does not entitle you to a refund or credit for the unused portion of that period. Your service remains active through the end of the paid period.

Annual plans. Annual or prepaid plans are non-refundable after the seven (7) day window described in Section 3. If you cancel an annual plan mid-term, service continues through the end of the paid term unless otherwise agreed in writing.

Renewals. Subscriptions renew automatically at the then-current rate until cancelled. We will notify you in advance of any price change affecting your renewal.

6. Advertising and Media Budgets

By default, advertising spend is billed directly to advertising accounts that you own and control (for example, your Meta or Google Ads accounts). EvoMicroTech manages those accounts on your behalf but does not hold or receive those funds. This section applies only where you choose, optionally, to deposit advertising funds with us to be spent on third-party advertising platforms on your behalf.

Unspent balances are refundable upon written request, less any management fees already earned.

Spent budget is not refundable. Once funds have been committed to or spent on an advertising platform, they cannot be recovered by EvoMicroTech.

Management, strategy, and campaign-build fees associated with ad services are non-refundable once the corresponding work has been performed.

7. Third-Party and Pass-Through Costs

Costs paid to third parties on your behalf — including platform licenses, software subscriptions, telephone numbers, SMS and A2P registration fees, domain registrations, and data or list purchases — are non-refundable, as these amounts are not recoverable by EvoMicroTech once paid.

8. Custom Development and Enterprise Engagements

Engagements governed by a Statement of Work are billed against defined milestones or phases.

Amounts allocated to completed or in-progress milestones are non-refundable.

Amounts prepaid against milestones not yet started are refundable upon written cancellation, less any documented third-party costs already incurred.

Deposits securing a project start date are non-refundable but may be credited toward a rescheduled engagement at our discretion.

9. Digital Products and Downloadable Materials

Because digital products are delivered instantly and cannot be returned, all sales of digital products, templates, snapshots, courses, and downloadable materials are final and non-refundable once access has been granted or the file has been delivered.

If a digital product is defective, inaccessible, or materially different from its description, contact us within seven (7) days of purchase and we will repair, replace, or refund it.

10. Billing Errors, Duplicate Charges, and Service Failures

We will issue a full refund in the following circumstances:

Duplicate or erroneous charges. Any charge processed in error or more than once for the same service.

Unauthorized transactions. Charges you did not authorize, subject to verification.

Service never delivered. Services paid for that we did not begin or deliver, and for which no work was performed.

Cancellation confirmed but billed anyway. Charges applied after we confirmed your cancellation in writing.

Please report any billing concern within sixty (60) days of the charge appearing on your statement so we can investigate and resolve it promptly.

11. How to Request a Refund

To request a refund or cancel a service, contact us in writing at the details in Section 12 and include:

Your business name and the name on the account

The invoice number, transaction date, and amount

The service or product concerned

A brief description of the reason for the request

Our process:

We acknowledge all refund requests within two (2) business days.

We review and issue a written decision within five (5) business days of receiving your request.

Approved refunds are issued to the original payment method within five to ten (5–10) business days of approval. Depending on your bank or card issuer, it may take an additional 3–10 business days for the funds to appear on your statement.

Refunds cannot be issued to a different card, account, or payee than the one originally charged.

12. Contact Us

Questions about this policy, a charge, or a cancellation should be directed to:

EvoMicroTech LLC 300 Peachtree St NE, Ste. CS2, Atlanta, GA 30308, United States

Email: [email protected] Phone: +1 404 268 1039 Support hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time

We aim to respond to all billing inquiries within one business day.

13. Disputes and Chargebacks

We want to resolve every billing concern directly and quickly. Please contact us before filing a dispute or chargeback with your bank or card issuer. Most issues are resolved within a single business day, and a direct refund reaches you faster than the dispute process.

If a chargeback is filed, we will respond with documentation of the services delivered, the agreement in force, and this policy as accepted at the time of purchase. Filing a chargeback for services rendered in accordance with a signed agreement does not relieve you of amounts owed, and we reserve the right to suspend services and pursue collection of amounts charged back in bad faith.

14. Changes to This Policy

We may update this policy from time to time. Changes take effect when posted to this page, and the "Last Updated" date above will be revised. The version of this policy in effect at the time of your purchase governs that purchase. Material changes affecting active subscriptions will be communicated by email at least thirty (30) days in advance.

15. Governing Law

This policy is governed by the laws of the State of Georgia, United States, without regard to its conflict of law provisions.

EvoMicroTech LLC · Atlanta, Georgia, United States · All transactions processed in USD.